Charity Partner Expression of Interest

If you have an account with us, you should visit our online store to login. The store URL details will have been included in your Welcome email.

Eligible organisations

Your organisation must meet the following registration criteria:

Your organisation supports people in need in Australia and is registered with either the Australian Charities and Not-for-profits Commission (ACNC), or Office of the Registrar of Indigenous Corporations (ORIC)

and

Your organisation’s ACNC or ORIC reporting is up-to-date. Applications with overdue ACNC or ORIC reporting will not be approved

or

Your organisation is a government entity or government statutory authority.

Please note, your application must be made using an official domain (no gmail, hotmail etc.) or be supported by a reference from the organisation you are representing (sent by email from a domain matching the one used for the organisation’s charity registration).

Ineligible Organisations

We cannot register organisations that provide their support outside of Australia or organisations that sell or raffle clothing for fundraising purposes.

We are currently unable to accept applications from NDIS providers. 

Natural Disaster Registration

During disasters or emergencies, we may grant short-term or one-off access to community organisations assisting in recovery.

Your organisation must have a not-for-profit purpose, and your application must include a local or state government referee* to confirm your role in community recovery. 

*Your referees need to be professional contacts who can affirm your role within the organisation and the type of work you do. Referee emails must include official domains (no gmail, hotmail etc.).

There are 4 ways to access the Thread Together service:

1. Online Wardrobe – Charities and social service agencies order clothing online for their clients
2. Clothing Hubs  – Authentic in-store shopping experience for vulnerable people to browse, try on and choose clothes 
3. Mobile Wardrobes – Fleet of custom fitted walk-in wardrobes distribute clothes to people in need at partner locations
4. In-Accommodation Wardrobes – Wardrobes installed at our partner locations providing immediate access to new clothes 

See our FAQs below for more detailed information. 

No. There is no cost to use our service.

NSW

Sydney Metro

Clothing Hub – by appointment only

Mobile Wardrobes – Sydney and surrounds

Regional NSW

Clothing Hub – Moruya

Clothing Hub – Eden

VIC

Melbourne Metro

Clothing Hub – Preston 

Clothing Hub – Richmond

Regional Victoria

Clothing Hub – Ballarat

Mobile Wardrobe – Ballarat area

Clothing Hub – Wangaratta 

SA

Adelaide Metro

Clothing Hub – North Adelaide

Mobile Wardrobes – Adelaide area

WA

Perth Metro

Clothing Hub – Mirrabooka

Mobile Wardrobe – Perth area

ACT

Canberra Metro

Clothing Hub – Phillip

QLD

Brisbane Metro

Clothing Hub – Indooroopillly

Mobile Wardrobe – Brisbane area

Regional QLD

Mobile Wardrobe – Gold Coast

TAS

Hobart Metro

Clothing Hub – Hobart

Mobile Wardrobe – Hobart area

Once your initial account is approved, if there are several individuals within your organisation that would like to access our service, please contact us via your online account.

The Thread Together online store is accessible via our Shopify website using your customer login. Once your application has been approved we will supply you with login details and how to activate your account.

Given the large increase in demand for our service, we ask that you only place orders to fulfil immediate and urgent requirements for the most vulnerable clients. Some items are in higher demand than others and we do experience stock shortages in popular categories.  

When we do not have the exact sizes or requested items in stock we try to send through the closest size we have at that time.

If items / sizes received are not suitable for your clients, we ask that you pass them onto someone in need as we cannot accept returns at this stage. 

We have new stock arriving each week, so you are welcome to place another order.

The Thread Together Clothing Hubs are an authentic in-store shopping experience where your clients have the ability to choose from a wide range of clothing options, find something they like and try them on to ensure they find something that suits their personality and circumstance.

If you are not already signed up for our service, sign up here. As part of your onboarding process we will give you the details on how to arrange an appointment.

For the Sydney Clothing Hub you will be provided with a link to book an appointment for your client online. In other states the process may be via a referral form or other booking method.

Mobile Wardrobes are custom fitted walk-in wardrobes on wheels. Our partners invite the Mobile Wardrobe into their space and we provide new clothing 30-50 clients during a 2-3 hour visit. Mobile wardrobes are currently stationed all around Australia.

If you are not already signed up for our service, sign up here. Once your account is approved, you will be request a Mobile Wardrobe visit via the details provided in our charity partner portal. 

Thread Together has partnered with a number of charities to set up permanent wardrobes within crisis accommodation. These are restocked by the charity or social service agency by ordering from our online store. 

We would like to extend this program, so please let us know in your application whether you would be interested in this option for your facility.