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Charity Partner Application Form

Thread Together’s service is delivered via registered charities and social service agencies. Please use the form below to apply to be one of our partners.

If you are an individual in need of clothing, please contact your case worker or local community support organisation and ask them to sign up to Thread Together.

If you already have an online account with us, please click here to sign in.

Apply to become a Charity Partner with Thread together


Frequently Asked QuestionS

In what ways can I access your service?

There are 4 ways to access the Thread Together service:

  1. Online Wardrobe – Charities and social service agencies order clothing online for their clients
  2. Clothing Hubs  – Authentic in-store shopping experience for vulnerable people to browse, try on and choose clothes 
  3. Mobile WardrobesFleet of custom fitted walk-in wardrobes distribute clothes to people in need at partner locations
  4. In-Accommodation WardrobesWardrobes installed at our partner locations providing immediate access to new clothes 

See our FAQs below for more detailed information. 

Does it cost anything to use your service?

No. There is no cost to use our service.

Is the clothing new?

All clothing is brand new and free of charge including delivery.


Where are your Hubs & Wardrobes located?

NSW

Sydney Metro

Clothing Hub Kensington
By appointment only

Mobile Wardrobes 

Regional NSW

Mobile Wardrobe Wagga Wagga

Clothing Hub Moruya

Clothing Hub Eden

 

VIC

Clothing Hub – Ballarat

Mobile Wardrobe – Melbourne Metro

 

SA

Clothing Hub – North Adelaide

Mobile Wardrobe – Adelaide

 

WA

Mobile Wardrobe – Perth Metro

 

ACT

Clothing Hub – Phillip

 

QLD

Mobile Wardrobe – Brisbane

TAS

Clothing Hub – Hobart

Ordering online

How do I create accounts for multiple people within my charity / social service agency?

If there are several individuals within your organisation that would like to access our service, there is an additional form for uploading multiple names and contacts. 

How do I access the online store?

The Thread Together online store is accessible via our website using your customer login.  Once your application has been approved we will supply login details and passwords for each user within your organisation.

Have your login details already? Log in here

How often can I place online orders?

You can order as often as you need. We have new stock coming into our fulfilment centre weekly. Some items are in higher demand than others, these will be highlighted in the store.

How many items can I order online?

You can place bulk orders online, if a garment is in short supply, a limit of 10 items per order will be specified in the store.

How do I return items if they are not suitable?

When we do not have the exact sizes or requested items in stock we try to send through the closest size we have at that time.

If items / sizes received are not suitable for your clients, we ask that you pass them onto someone in need as we cannot accept returns at this stage. 

We have new stock arriving each week, so you are welcome to place another order.

Clothing Hubs

What is a Clothing Hub?

The Thread Together Clothing Hubs are an authentic in-store shopping experience where your clients have the ability to choose from a wide range of clothing options, find something they like and try them on to ensure they find something that suits their personality and circumstance.

How do I arrange for a client visit to a Thread Together Clothing Hub?

If you are not already signed up for our service, sign up here. As part of your onboarding process we will give you the details on how to arrange an appointment.

For the Sydney Clothing Hub you will be provided with a link to book an appointment for your client online. In other states the process is via a referral form.

Mobile Wardrobes

What is a Mobile Wardrobe?

Mobile Wardrobes are custom fitted walk-in wardrobes on wheels. Our partners invite the Mobile Wardrobe into their space and we provide new clothing to up to 50 clients during a 3 hour visit. Mobile wardrobes are currently stationed all around Australia.

How do I arrange for a Mobile Wardrobe to come to our facility?

If you are not already signed up for our service, sign up here. Once your account is approved, you will be able to book a Mobile Wardrobe visit via our charity partner portal. 

In-accomModation Wardrobes

What is an In-Accommodation Wardrobe?

Thread Together has partnered with a number of charities to set up permanent wardrobes within crisis accommodation. These are restocked by the charity or social service agency by ordering from our online store. 

We would like to extend this program, so please let us know in your application whether you would be interested in this option for your facility.