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Frequently Asked Questions

Our fulfilment centre in Banksmeadow is where a lot of the magic happens, it’s the heart of where we receive and distribute brand new clothing. We welcome volunteers to assist us in sorting clothing into categories and sizes as well as fulfilling orders by picking clothing and packing it for distribution. See the FAQs below for more information.

We also offer volunteering opportunities in other locations – fill in our form below and we will be in touch with more information. 

volunteer registration form

What days are the sessions held on and how long do they last?

Our general community sessions are currently held on Saturday mornings. Please see below for more details.


State NSW
Activity  Sorting & Packing

Sort new clothing into categories and sizes

Picking and packing online orders

Location Banksmeadow

First 2 Saturdays of each month

Duration 3.5 hours

What is involved in a volunteering session?

There are two key volunteering activities:

  1. Main Warehouse – Sorting: Clothing donations from our Fashion Partners are sorted into product categories and sizes.  Tasks typically involve unpacking boxes and then sorted into Thread Together cartons (may include opening pre-cut box lids, unpacking and capturing details of items).
  2. Packing area – Order Fulfilment: Orders placed online are picked and carefully packed. Tasks typically involve selecting clothing orders from the day’s list and fulfilling them by picking the items from the pick bays and packing the items in boxes ready for Toll collection.

How old do you have to be to volunteer?

We welcome volunteers aged 14 and older to join us at our warehouse in Banksmeadow. If you are aged 14-18 years, please bring an accompanying adult with you.

Do I have to commit to regular dates?

Not at all, you can come to us once and if you love it as much as we hope you will, you can use our booking calendar to arrange further sessions whenever you like.

However, we are also seeking volunteers to help us on regular days each week fortnight. If you are interested in becoming one of the crew, please email volunteer@threadtogether.org.

Do I need to wear special clothing?

Just comfortable clothing and closed toe shoes.

What training will I need to do?

Induction training will be provided before your first session.

Are there any special requirements or skills?

Above all, a positive, can-do attitude! 

There is also an amount of physical work involving sorting and packing the clothing. We will provide you with basic health & safety training including tips on lifting. 

When picking clothing items for dispatch we’ll need you to be able to judge the suitability of each garment for purpose.

You will be expected to maintain confidentiality in line with Thread Together’s policies.

Can I volunteer for Thread Together as part of my Duke of Edinburgh's Award?

Yes, volunteering for Thread Together fulfils the requirements of the service section of the Duke of Edinburgh’s Award.


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