Charity Partner ADDITIONAL ACCOUNT
This form is to apply for an additional account for your charity or social service agency.
If your organisation does not have an account with us yet, please apply here.
Apply for an additional account
Frequently Asked QuestionS
In what ways can I access your service?
There are 4 ways to access the Thread Together service:
- Online Wardrobe – Charities and social service agencies order clothing online for their clients
- Clothing Hubs – Authentic in-store shopping experience for vulnerable people to browse, try on and choose clothes
- Mobile Wardrobes – Fleet of custom fitted walk-in wardrobes distribute clothes to people in need at partner locations
- In-Accommodation Wardrobes – Wardrobes installed at our partner locations providing immediate access to new clothes
See our FAQs below for more detailed information.
Does it cost anything to use your service?
No. There is no cost to use our service.
Is the clothing new?
All clothing is brand new and free of charge including delivery.
Where are your Hubs & Wardrobes located?
Clothing Hub Kensington
By appointment only
Mobile Wardrobe Wagga Wagga
Clothing Hub Moruya
Clothing Hub Eden
Clothing Hub – Ballarat
Mobile Wardrobe – Melbourne Metro
Clothing Hub – North Adelaide
Mobile Wardrobe – Adelaide
Mobile Wardrobe – Perth Metro
Clothing Hub – Phillip
Mobile Wardrobe – Brisbane
Clothing Hub – Hobart
How do I create accounts for multiple people within my charity / social service agency?
Once your initial account is approved, if there are several individuals within your organisation that would like to access our service, there is an additional, simplified form for each contact to use here.
How do I access the online store?
The Thread Together online store is accessible via our website using your customer login. Once your application has been approved we will supply login details and passwords for each user within your organisation.
Have your login details already? Log in here
How often can I place online orders?
You can order as often as you need. We have new stock coming into our fulfilment centre weekly. Some items are in higher demand than others, these will be highlighted in the store.
How many items can I order online?
You can place bulk orders online, if a garment is in short supply, a limit of 10 items per order will be specified in the store.
How do I return items if they are not suitable?
When we do not have the exact sizes or requested items in stock we try to send through the closest size we have at that time.
If items / sizes received are not suitable for your clients, we ask that you pass them onto someone in need as we cannot accept returns at this stage.
We have new stock arriving each week, so you are welcome to place another order.
What is a Clothing Hub?
The Thread Together Clothing Hubs are an authentic in-store shopping experience where your clients have the ability to choose from a wide range of clothing options, find something they like and try them on to ensure they find something that suits their personality and circumstance.
How do I arrange for a client visit to a Thread Together Clothing Hub?
If you are not already signed up for our service, sign up here. As part of your onboarding process we will give you the details on how to arrange an appointment.
For the Sydney Clothing Hub you will be provided with a link to book an appointment for your client online. In other states the process is via a referral form.
What is a Mobile Wardrobe?
Mobile Wardrobes are custom fitted walk-in wardrobes on wheels. Our partners invite the Mobile Wardrobe into their space and we provide new clothing to up to 50 clients during a 3 hour visit. Mobile wardrobes are currently stationed all around Australia.
How do I arrange for a Mobile Wardrobe to come to our facility?
If you are not already signed up for our service, sign up here. Once your account is approved, you will be able to book a Mobile Wardrobe visit via our charity partner portal.
What is an In-Accommodation Wardrobe?
Thread Together has partnered with a number of charities to set up permanent wardrobes within crisis accommodation. These are restocked by the charity or social service agency by ordering from our online store.
We would like to extend this program, so please let us know in your application whether you would be interested in this option for your facility.